Refund policy
Refund and Return Policy
Thank you for choosing New York Thing. At New York Thing, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
30-Day Return Policy:
We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
How to Initiate a Return:
Contact Us: Before returning any items, please contact our return team at info@nything.store to initiate the return process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.
Include RA Number: Clearly write the provided RA number on the outside of the package.
Return Shipping: There is Free Return Shipping for approved domestic returns. You are responsible for the cost of international return shipping. We recommend using a trackable shipping service to ensure that your return is received.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Non-Refundable Items:
Certain items are non-refundable, including:
- Opened or used products
- Gift
Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately at info@nything.store with details and photos of the issue. We will work to resolve the problem promptly.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
GPSR
EU Warranty: 2 years
Other compliance information: Meets the EU REACH requirements.
In compliance with the General Product Safety Regulation (GPSR), <b>Oak inc.</b> and <b>SINDEN VENTURES LIMITED</b> ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at <b>gpsr@sindenventures.com</b>. You can also write to us at <b> Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.<b>
Contact Information:
Address: 1 N 4th Pl, Brooklyn, NY 11249, USA
Phone: +1 631 697 7728
Mail: info@nything.store
Support: Monday to Friday: 9 AM - 5 PM